At BPS whilst we acknowledge this truism we also recognise the danger in defaulting to managing performance by using that which can easily be measured. Often this involves financial data; important and interesting as these are, being retrospective, they are not the metrics by which we should actively manage performance. We believe more balance is required and an understanding of the operational “levers” that reside behind the management accounts. Our mantra is to focus on the causes of cost and revenue real time, not react to the events of the past.
Or as Myron Tribus more eloquently put it: