Our approach delivers concurrent benefits – Win, Win, Win.
Conventional wisdom says that if you want to improve service it will cost more or at least involve an up-front investment. Our clients have proved, time and again, that with our approach to service improvement their costs fall. Conventional wisdom says if your people are expected to deliver services better / faster / more, there might have some resistance to the change. And yet, the happy coincidence of our interventions is that staff and managers are more committed to their organisation. We are very comfortable with an unconventional approach, it is well proven. Central to the value that we bring is that fresh perspective, and the enduring benefit that it enables; once our clients adopt that perspective they never go back.
Self funding service improvement that you could start tomorrow
Through our emergent approach, improvements build pace and momentum, recycling the cash and capacity saved to fund and resource the next tranche of identified opportunities. We find that this solves so many of the common issues of the conventional more bureaucratic business case (usually involving a long delay) big bang (usually followed by a sense of confusion and being “put-upon) and fizzle out approach.
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